Student / Client Grievance Procedures

Woodrow Wilson Rehabilitation Center (WWRC) clients are encouraged to discuss any unresolved issues or concerns with their assigned Rehabilitation Team. However, a more formal appeal can be made, verbally or in writing, to the supervisor of the person with whom s/he has the disagreement. The supervisor will consider all the details and make a decision. If the student still does not agree with the supervisor’s decision, another informal administrative review is available. Beginning with orientation to WWRC and throughout their stay, as needed, students are also informed of the more formal Client Assistance Program through the Virginia Office on Protection and Advocacy (VOPA) and their rights to appeal a decision through established DRS policies and procedures, including a Fair Hearing Process.

If the request is not settled at a local level and/or at any stage of the appeals process, and upon request, training students will be provided the mailing address and contact information for the Council on Occupational Education, an independent postsecondary accreditation body:

Council on Occupational Education
7840 Roswell Road, Suite 325
Atlanta, GA 30350
Local - (703) 396-3898
Toll-Free - (800) 917-2081
Fax - (770)396-2790

Clients who receive durable medical equipment at the Center and are unable to resolve a complaint should contact the Accreditation Commission for Health Care, Inc. at 4700 Falls of Neuse Road, Suite 280, Raleigh, NC 27609, telephone (919) 785-1214.